At Raptor Photonics we design and manufacture world-class cameras, we also pride ourselves on offering our customers the highest levels of aftersales service and support. We have invested heavily in this support over the past few years and have a team of engineers and application specialist staff to help address any questions or issues you may have. We also have excellent support from our partners and distributors around the world.
We are quick to respond to requests and are here to support you at every step, from the very early camera solution definition through to on-going support during your project/product lifecycle.
We offer the following levels of service:
If you need to contact Raptor for any support issues, please call, e-mail or visit us at our headquarters in Larne, Northern Ireland.
Raptor Photonics Limited
Willowbank Business Park
Tel: +44 (0)2828 270 141
Fax: +44 (0)2828 275 685
Coming to visit us? See our hotel guide
Raptor supplies a range of third-party and in-house accessories and peripherals with our range of cameras. Should you have specific needs, please do not hesitate to contact our sales team.
Raptor supports a range of 3rd party software packages including XCAP, XCLIB, Micro-Manager and NI Labview. Should you have specific questions or needs, please contact our sales team.
To match our state of the art and high-performance cameras, Raptor Photonics Limited can offer a broad range of high-performance lenses for high-end applications from night vision to SWIR.
Raptors SWIR lenses, from 25mm to 500mm, offer high F/number and very good transmission in the SWIR spectrum, obtained using special optical glass.
Should you have specific needs, please contact our sales team.
For the best configuration of our CameraLink based cameras, Raptor recommends and offers frame grabber cards for PCs and laptops from EPIX Inc. However the cameras will work on any Cameralink card. You can use the SDK from the CameraLink card you are planning to use. For example, if you plan to use an EPIX card, you can use their XCLIB SDK. Raptor will then provide you with the command codes to control the camera settings such as exposure time, frame rate, binning, etc. Raptor is available to assist you with any questions you may have with the camera commands.
Should you have specific needs, please contact us at firstname.lastname@example.org
Most of our camera range can now run through a GigE converter and software from Euresys. In this video, we show you a step-by-step guide on how to set up and operate a Raptor camera using this converter.
To download software for Owl 320 click here
To download software for all other Raptor cameras click here
For any further questions, contact Raptor at email@example.com
Working with high-energy lasers it is almost inevitable that sensors occasionally get damaged. We appreciate the time and financial impact of downtime associated with a broken camera. At Raptor we have experienced this pain ourselves. As a result, we offer a sensor damage replacement scheme, where we will replace any laser damaged sensors in our cameras at a cost equal to 50% of the initial camera cost, during the first two years of ownership. We will do this quickly and without fuss. For more information contact firstname.lastname@example.org
We have a number of ex-demo cameras on sales and available for researchers who are budget constrained. The cameras are fully QC’ed before shipping and come with a standard 12-month warranty. For more information on what is available contact us at email@example.com
View our standard frequently asked questions here
The latest copy of our standard terms and conditions are here