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Support

At Raptor Photonics we design and manufacture world-class cameras, we also pride ourselves on offering our customers the highest levels of aftersales service and support. We have invested heavily in this support over the past few years and have a team of engineers and application specialist staff to help address any questions or issues you may have. We also have excellent support from our partners and distributors around the world.

We are quick to respond to requests and are here to support you at every step, from the very early camera solution definition through to on-going support during your project/product lifecycle.

 

 

 

 

 

We offer the following levels of service:

  • Telephone, email support, videotelephony, online chat and secure screen sharing services
  • On-site training, where applicable and permissible
  • Comprehensive User Guides and detailed Instruction Manuals
  • One-2-one training videos and product demonstrations
  • Comprehensive RMA / returns service inside warranty period
  • We will provide a full diagnostic and quote for any repairs falling outside standard warranty period.

 

 

 

 

 

If you need to contact Raptor for any support issues, please call, e-mail or visit us at our headquarters in Larne, Northern Ireland.

Raptor Photonics Limited
Willowbank Business Park
Larne
Co. Antrim
BT40 2SF
Northern Ireland
Tel: +44 (0)2828 270 141
Fax: +44 (0)2828 275 685
sales@raptorphotonics.com

Coming to visit us? See our hotel guide

Accessories

Raptor supplies a range of third-party and in-house accessories and peripherals with our range of cameras. Should you have specific needs, please do not hesitate to contact our sales team.
Email: sales@raptorphotonics.com

Software

Raptor supports a range of 3rd party software packages including XCAP, XCLIB, Micro-Manager and NI Labview. Should you have specific questions or needs, please contact our sales team.
Email: sales@raptorphotonics.com

Lenses

To match our state of the art and high-performance cameras, Raptor Photonics Limited can offer a broad range of high-performance lenses for high-end applications from night vision to SWIR.

Raptors SWIR lenses, from 25mm to 500mm, offer high F/number and very good transmission in the SWIR spectrum, obtained using special optical glass.

Should you have specific needs, please contact our sales team.
Email: sales@raptorphotonics.com

CameraLink frame grabber cards

For the best configuration of our CameraLink based cameras, Raptor recommends and offers frame grabber cards for PCs and laptops from EPIX Inc. However the cameras will work on any Cameralink card. Should you have specific needs, please contact us at sales@raptorphotonics.com

GigE connection

Most of our camera range can now run through a GigE converter and software from Euresys. In this video, we show you a step-by-step guide on how to set up and operate a Raptor camera using this converter. For any further questions, contact Raptor at sales@raptorphonics.com

FAQs

View our standard frequently asked questions here

Terms and Conditions

The latest copy of our standard terms and conditions are here